Frequently Asked Questions

Please note that all Visa and Mastercard payments will now incur a surcharge of 1.5% and 3% for all Amex bookings from 1st October 2023.

Please be advised that there is nearby construction at the former Niecon Plaza site. This is not within our property however we would like to make you aware of possible noise. We apologise for the inconvenience and thank you for your understanding.

Does the resort have free Wi-Fi?

Yes the resort does have free Wi-Fi.

Do the apartments have air conditioning?

Yes all our apartments do have air conditioning.

Are the apartments serviced daily?

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

Does the resort supply amenities?

As we are self-contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

Do you have cot hire?

Yes we do. Cot hire is $25 for 1st night and $5 for any other nights.

Do you have safe secure parking?

Yes we do have free safe secure undercover parking. Please note that the maximum vehicle height is 2.1 metres.

Is your reception open 24 hours?

We do not have a 24 hour reception desk. Reception hours are 8:30am – 5:00pm Monday to Friday, 8:30am – 4:00pm Saturday & 9:00am – 3:00pm. If you do require after hours check in please contact us directly to arrange prior to arrival.

What time is check-in?

Check in time is 2:00pm. If you would like to discuss an earlier check-in time please contact us directly to arrange prior to arrival.

What time is check-out?

Check out time is 10:00am. If you would like to discuss a later check-out time please contact us directly to arrange prior to departure.

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Please be advised that there is nearby construction at the former Niecon Plaza site. This is not within our property however we would like to make you aware of possible noise. We apologise for the inconvenience and thank you for your understanding.

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