Frequently Asked Questions

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

Yes, all of our apartments have air conditioning. 

Yes, where room capacities allow for extra guests to be accommodated, we can offer rollaway bed hire – charges are as follows:
Rollaway Bed (includes linen)
· $45 per night
Cot (includes linen)
· $25 for the first night
· $5 for any other night

All apartments and guest areas are non-smoking, including vapes, cigarettes, and e-cigarettes. We ask that you refrain from smoking in your apartment or public places. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for a smoke nuisance.

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

All guests are required to provide a credit card pre-authorisation of $200.00 on arrival to cover any miscellaneous charges.

The Sub Penthouses will require a $500.00 pre-authorisation. Where a credit card is not available a cash deposit is required equal to the pre-authorisation.

We accept Mastercard, Visa & American Express payments.

A current driver’s licence or passport will be required at check-in. This ID may be copied or stored as a record so that we can verify who you are to prevent credit card fraud.

Any personal information contained on the collected ID will be securely stored and carefully disposed of at the end of its usefulness.
For same-day bookings and late arrivals, a photo of a valid driver’s license and a credit card, both in the same name, must be provided at the time of booking to facilitate late check-in. Same-day bookings must also check in during reception hours.

For any questions, please contact us directly.

No pets of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

The Wave Resort accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. The Wave Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

No, The Wave Resort does not accept ‘Schoolies’ bookings. We do not have the policies, procedures, or resources to accommodate the unique needs of school leavers during the annual Schoolies Period.

We do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort, and convenience of guests during this period.

For this reason, we reserve the right to reject bookings from school and/or university leavers for the entire “schoolies” period.

Parties/functions are not permitted at The Wave Resort and all family celebrations must cease by 10pm. 

We would not recommend any guests booking a Three Bedroom Apartment or Sub Penthouse Apartment for a hen’s, bucks, birthday party, or any other private event, as you risk being fined and evicted.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved by reception, as they are based on availability. Please note that this has an additional fee.

Monday to Friday: 8:30 am – 5:00 pm
Saturday: 8:30 am – 4:00 pm
Sunday: 9:00 am – 3:00 pm

Public Holidays: Subject to change

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

As per Queensland Fire Regulations:

• One Bedroom Apartment – 3 persons
• Two Bedroom Apartment – 5 persons
• Two Bedroom Water View Apartment – 5 persons
• Three Bedroom Water View Apartment – 7 persons
• Three Bedroom Sub Penthouse Apartment – 8 persons

This does include infants and babies. This ruling will be strictly adhered to.

Yes, you’re welcome to request a particular view or apartment level when booking. While we’ll always do our best to accommodate requests, they are subject to availability and cannot be guaranteed.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure.

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Yes! The Wave Resort is conveniently located within a short walk to Woolworths, making it easy to stock up on groceries during your stay.

We recommend this as a perfect way to start your holiday, so feel free to order your groceries online prior to your arrival. As we are unable to accept or store your grocery items, please ensure your delivery time coincides with a time that you will be onsite to accept your groceries so that the delivery driver is able to contact you promptly on arrival.

Yes, we have free, safe, secure undercover parking.
One car space per apartment is available complimentary in our underground secured car park.
Please note: the car park has a height restriction of 2.1 meters. Over-height vehicle parking is not available on site.

Yes, both our infinity and sky pool are heated year-round for your enjoyment.

The Wave Resort has the following on-site facilities for you to enjoy,

• Sky Pool (Level 34)
• Infinity Pool (Level 4)
• Spa and Sauna
• BBQ areas on Level 4 & 34
• Executive Lounge
• Fitness room

Yes, there’s a rooftop BBQ and entertainment space available for guests to use on level 34, with ocean and city views.
There are also BBQ areas in the poolside entertainment area on level 4.

Yes, we have elevators available.

No, unfortunately we do not have facilities for charging electric vehicles.
You can find EV charging stations at Pacific Fair Shopping Centre.

Yes, The Wave Resort is conveniently located in the heart of Broadbeach, with excellent access to public transport.

The Broadbeach North G:link light rail station and local bus stops are just a short walk away, making it easy to explore the Gold Coast, including Surfers Paradise, Pacific Fair Shopping Centre, and theme parks.

You can book tours here, or we will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment. 

Chat with our team on 07 5555 9200 to secure your tour booking prior to arrival.

Yes, Broadbeach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.